Industry: Financial Cooperative (Philippines) | Type: Internal Operations Suite | Status: Active Build (25+ days, multiple modules live)
LKBP Cooperative's Member Relations Development (MRD) division managed member outreach, case tracking, and performance monitoring through manual processes across 9 MRDAs (field officers) and multiple branches — with no centralized system for visibility, communication automation, or performance tracking.
A full internal tooling suite, built and deployed while serving as MRDS (Member Relations Development Supervisor) — giving me direct insight into the operational pain points I was solving for.
MRDA Interface
Progressive Web App (PWA) for field officers — PIN-based login via Supabase, 9+ integrated tools for case management and self-service stat tracking.
MRD Control Tower
Central dashboard for tracking member development pipelines ("Tiwalag Intel"), a "Stay & Grow" planning tool, and live Google Sheets sync via Supabase Edge Functions.
FSG Central
Unified admin panel combining the Control Tower and an SMS/email communication assistant (FSG Assistant) for automated member outreach — deployed on Cloudflare Workers after migrating off Netlify's free-tier limits.
PMES Trainer
Training module deployed separately on Netlify.
FSG Central hub — Admin Panel + Control Tower tiles]
Caption: FSG Central — the unified entry point, routing to Admin Panel and Control Tower based on role
PIN entry screen — "I-enter ang PIN"]
Caption: PIN-gated access to FSG Central, scoped to LKBP Cooperative · MRDS