Industry: Hospitality | Type: AI Voice Agent / IVR System | Status: Working Demo (V3 Live)

The Problem

Hotel guests calling for concierge services — room service, local recommendations, booking questions — face long hold times or unavailable staff after hours. Most AI concierge solutions on the market are enterprise-priced and out of reach for small to mid-size hotels.

What I Built

A fully functional AI voice concierge for a fictional hotel ("Grand Alcantara") that handles real phone calls, understands natural speech, and responds with a natural-sounding voice — built end-to-end across three iterations.

V1 — IVR Foundation

Basic interactive voice response system to validate call routing and telephony integration.

V2 — AI Agent

Integrated Claude as the conversational brain, with real-time speech-to-text and text-to-speech.

V3 — Web App + Full Voice Stack (current)

Live deployment combining:

• Telnyx for telephony (WebRTC, SIP)
• Deepgram Nova-2 for real-time speech-to-text
• Claude API as the conversational engine
• Azure TTS for natural voice output
• Cloudflare Workers as the serverless backend

Live demo: https://morning-dust-8b96grand-alcantara-chat.lkbp-jra-mrd-os.workers.dev

The Grand Alcantara splash screen — "Speak with Faye" tab]